The first thing you should try is to clean the “contact” or the connection point where the cartridge meets the battery. We recommend using a cotton swab and rubbing alcohol.
If that doesn’t work and the unit is less than 6 months old, please return the battery to wherever it was initailly purchased. If it was purchased at a dispensary, please contact them directly. All licensed dispensary partners should be faciliating returns on our behalf. If there is an issue, please contact us so we can contact the dispensary on your behalf.
If you purchased your battery through the Timeless website, please contact us directly.