FAQ - Timeless Vapes
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FAQ

You have questions. We have answers.

What do I do if my battery stopped working?

The first thing you should try is to clean the “contact” or the connection point where the cartridge meets the battery. We recommend using a cotton swab and rubbing alcohol.

If that doesn’t work and the unit is less than 6 months old, please return the battery to wherever it was initailly purchased. If it was purchased at a dispensary, please contact them directly. All licensed dispensary partners should be faciliating returns on our behalf. If there is an issue, please contact us so we can contact the dispensary on your behalf.

If you purchased your battery through the Timeless website, please contact us directly.

How often should I charge my battery?

It depends on how often you use your Timeless Vape.  Try not to let the battery run all the way down to a zero charge. As soon as it starts blinking, we recommend charging your Timeless Vapes battery as soon as possible.

Can I use a Timeless Vapes cartridge with another battery?

We do not recommend using other batteries besides a Timeless Vapes battery with our Timeless Vapes cartridges.  Our batteries are specially designed to function at the optimal temperature for our Timeless Vape cartridges. Other batteries may be too high voltage for the Timeless Vape cartridge and may cause it burn out.  

If you choose to use your Timeless Vapes cartridge with another battery, we cannot guarantee that we will be able to replace it if damaged.

Can I suggest a flavor?

While we cannot promise that we are able to create every flavor that is suggested to us, feel free to send us your ideas here!

Does the 1000 mg cartridge have a case?

We currently only make the Timeless Flip Case for the half gram (500 mg) cartridges.  The prototype for the full gram cartridge was simply too bulky. However, we are currently working on alternate options! Stay tuned!

Where is Timeless Vapes located?

Our headquarters is in Arizona. You can currently find our products through out Arizona, California and Oklahoma. We currently only wholesale to licensed dispensaries in AZ, CA and OK. 

What is a distillate?

A cannabis oil distillate is one of the cleanest and most potent concentrates available on the market.

Do you ship filled cartridges?

No, we only sell accessories and clothing online. To purchase filled cartridges please see the map of locations that carry them.

Do you have an event calendar of what specials are going on?

Sign up for our Newsletter to stay in the loop on all things Timeless. We send it out weekly so you know where to find us and all our great deals!

How to use?

The batteries + cartridge combination is breath actuated, so all you will need to do is inhale once you have screwed on your Timeless Vapes cartridge to the battery. You will know that it is working when the light on the end of the pen is illuminated and you inhale vapor.

How often should I use Timeless Vapes?

You’ll have to find what works best for you. We can’t tell you how often or when to use it, as we aren’t doctors. Start with one inhale, wait a few minutes and see how you feel. Take it slowly if you’re new to using this type of product.

How to assemble?

The battery will screw directly onto a Timeless Vapes cartridge. It should be screwed on snugly, but not too tightly as that may constrict properly airflow.


When to disassemble?

Two reasons you would typically need to disassemble: when the battery needs charging and when the cartridge is out. You will know that the battery needs to charge because the light on the end will blink.

How long does the cartridge last?

That depends entirely on usage. You will know the cartridge is empty when the flavor runs out and there is no more vapor when you inhale.

When will, if ever, I need to buy a new TV6 Battery?

The batteries depend entirely on usage, but are durable non-disposable batteries. That being said, if there is an issue, you can swap out the battery for a new one wherever you initially purchased it if there are any issues within the first 6 months.

Can I purchase directly from you?

No, we do not offer any direct to patient sales of our medicated products. All purchases of medicated items must be done through licensed dispensaries. You can find an interactive map of all our dispensary locations on the front page of our website.


Are there pesticides or additives?

No, we do not use any pesticides when creating our products. There is no PG, PEG, VG, MCT in our cartridges ever. Our cartridges only contain cannabinoids and terpenes – no fillers, additives, or cutting agents, etc.


Do I need to charge the battery when I receive it?

The battery may come with some charge on it when it arrives. It will come with a USB charger so that you can easily charge it when needed.


How do I know if the battery needs charging?

You will know that the battery needs charging when the light on the end blinks.


How do I know if the battery is charging?

When you plug the battery into the USB charger/adapter, the light on the end will remain illuminated while it is charging.


How do I know when the battery is fully charged?

You will know that the battery is fully charged when the light on the end blinks. The light will turn off when it is fully charged.


I don't see a new or specific flavor at my dispensary! How can I get a specific flavor?

Ask your favorite dispensary to order the flavor that you want! 
They won’t know you’re looking for it if you don’t ask them!

What states can you purchase Timeless in?

We ship accessories and clothing anywhere in the U.S. but for other Timeless products you’ll have to visit licensed dispensaries in AZ, CA or OK.