FAQ - Timeless Vapes
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FAQ

You have questions. We have answers.

General FAQ

Can I suggest a flavor?

While we cannot promise that we are able to create every flavor that is suggested to us, feel free to send us your ideas here!

I have a question about shipping on a recent order?

Please email us at shipping@timelessrefinery.com with your question and be sure to include your order number!

Where is Timeless Vapes located?

Our headquarters is in Arizona. You can currently find our products in licensed dispensaries in Arizona, California and Oklahoma. We currently only wholesale to licensed dispensaries in AZ, CA and OK. 

What is a distillate?

A cannabis oil distillate is one of the cleanest and most potent concentrates available on the market.

Do you ship filled cartridges?

No, we only sell accessories and clothing online. To purchase filled cartridges please see the map of locations that carry them.

Do you have an event calendar of what specials are going on?

Sign up for our Newsletter to stay in the loop on all things Timeless. We send it out weekly so you know where to find us and all our great deals!

How to use?

The battery + cartridge combination is breath actuated, so all you will need to do is inhale once you have screwed on your Timeless Vapes cartridge to the battery. You will know that it is working when the light on the end of the pen is illuminated and you inhale vapor.

How often should I use Timeless Vapes?

You’ll have to find what works best for you. We can’t tell you how often or when to use it, as we aren’t doctors. Start with one inhale, wait a few minutes and see how you feel. Take it slowly if you’re new to using this type of product.

How to assemble?

The battery will screw directly onto a Timeless Vapes cartridge. It should be screwed on snugly, but not too tightly as that may constrict properly airflow.


When to disassemble?

Two reasons you would typically need to disassemble: when the battery needs charging and when the cartridge is out. You will know that the battery needs to charge because the light on the end will blink.

How long does the cartridge last?

That depends entirely on usage. You will know the cartridge is empty when the flavor runs out and there is no more vapor when you inhale.

Can I purchase directly from you?

No, we do not offer any direct to patient sales of our medicated products. All purchases of medicated items must be done through licensed dispensaries. You can find an interactive map of all our dispensary locations on the front page of our website.


Are there pesticides or additives?

No, we do not use any pesticides when creating our products. There is no PG, PEG, VG, MCT in our cartridges ever. Our cartridges only contain cannabinoids and terpenes – no fillers, additives, or cutting agents, etc.


I don't see a new or specific flavor at my dispensary! How can I get a specific flavor?

Ask your favorite dispensary to order the flavor that you want! 
They won’t know you’re looking for it if you don’t ask them!

What states can you purchase Timeless in?

We ship accessories and clothing anywhere in the U.S. but for other Timeless products you’ll have to visit licensed dispensaries in AZ, CA or OK.

Battery FAQ

What happens if my battery isn't working?

The first thing you’ll want to confirm is that you are using a Timeless Vapes Cartridge with your Timeless Vapes battery. You’ll also want to confirm that it is, in fact, the battery that is not working, versus a cartridge that is not working. You can test the battery to see if it works by inhaling through the open end of the battery unit. If the light illuminates, the battery is operational. A few troubleshooting options for a clogged cartridge:

– You can try is to clean the “contact” or the connection point where the cartridge meets the battery. We recommend using a cotton swab and rubbing alcohol.

– Warm the cartridge in a closed fist to loosen any potential clogs in the screw terminal.

– Blow through the screw terminal to loosen any potential clogs in the cartridges.

If these troubleshooting tips don’t work and the battery unit isn’t working and is less than 90 days old, please return the battery and the USB charger with the proof of purchase to wherever it was initially purchased. If the battery was purchased at a dispensary, please contact them directly. All of our licensed dispensary partners should be facilitating returns on our behalf, so if you encounter an issue, please contact us so we can contact the dispensary on your behalf.

If you purchased your battery through the Timeless website, please contact us directly.

How often should I charge my battery?

It depends on how often you use your Timeless Vape.  Try not to let the battery run all the way down to a zero charge. As soon as it starts blinking, we recommend charging your Timeless Vapes battery as soon as possible. It should take less than two hours for the battery to fully charge. We do not recommend leaving the battery on the charger overnight as that can deplete the battery.

Can I use a Timeless Vapes cartridge with another battery?

We do not recommend using other batteries besides a Timeless Vapes battery with our Timeless Vapes cartridges.  Our batteries are specially designed to function at the optimal temperature for our Timeless Vape cartridges. Other batteries may be at too high of a voltage for the Timeless Vape cartridge and may cause the hardware to malfunction.  

If you choose to use your Timeless Vapes cartridge with another battery, we cannot guarantee that the cartridge will be able to replaced if damaged.

When will, if ever, I need to buy a new TV6 Battery?

The batteries depend entirely on usage, but are durable non-disposable batteries. That being said, if there is an issue, you can swap out the battery for a new one wherever you initially purchased it if there are any issues within the first 90 days with a proof of purchase and the USB charger.

Do I need to charge the battery when I receive it?

The battery should come with some charge on it when it arrives. It will come with a USB charger so that you can easily charge it when needed.


How do I know if the battery needs charging?

You will know that the battery needs charging when the light on the end blinks and there is little to no vapor when inhaled.


How do I know if the battery is charging?

When you plug the battery into the USB charger/adapter, the light on the end will remain illuminated while it is charging.


How do I know when the battery is fully charged?

You will know that the battery is fully charged when the light on the end blinks. The light will turn off when it is fully charged.
 The process should take less than two hours. We do not recommend leaving the battery charging overnight as that will deplete the battery life.