Frequently Asked Questions
Can I suggest a flavor?
While we cannot promise that we are able to create every flavor that is suggested to us, feel free to send us your ideas here!
I have a question about shipping on a recent order?
Please contact us with your question and be sure to include your order number.
Where is Timeless Vapes located?
Our headquarters is in Arizona. You can currently find our products in licensed dispensaries in Arizona, California, Illinois, Missouri, New Jersey, Ohio & Oklahoma. We currently only wholesale to licensed dispensaries in AZ, CA, IL, MO, NJ, OH, and OK.
Do you ship filled cartridges?
No, we only sell accessories and merch online. To purchase filled cartridges please see the store locator to find a dispensary that carries them.
What is cannabis distillate?
Cannabis distillate is a highly refined form of cannabis oil known for its purity and potency. It undergoes a precise distillation process to remove impurities, resulting in a clean, nearly flavorless concentrate that typically contains very high levels of THC. Distillate is often used as the base for vape cartridges, edibles, and other infused products due to its versatility and strength.
What is the difference between Noir Live Resin Terpenes and Azul Solventless Live Rosin?
Noir is crafted using Subcritical H₂O extraction, a high-pressure steam process that quickly captures the essence of the cannabis plant. This rapid method helps preserve natural flavor and prevents degradation of key compounds. Noir features live resin terpenes, offering a full-spectrum experience that closely mirrors the original strain’s taste and effects.
Azul is crafted through a solventless extraction process that begins with a traditional ice water wash. In this method, fresh frozen cannabis flower is gently agitated in ice water to separate the delicate trichomes from the plant material. These trichomes—rich in cannabinoids and terpenes—are then collected and carefully dried to preserve their integrity.
Once dried, the resulting hash is placed between parchment and pressed using precise heat and high pressure to produce rosin, a clean, full-spectrum cannabis concentrate. This process requires no solvents or additives, resulting in a product that is pure, flavorful, and true to the original plant.
Both Noir and Azul are limited-edition, full-spectrum products designed for flavor-forward cannabis enthusiasts who value authenticity and artisanal quality.
How to use a Timeless Vapes Cartridge and Battery?
The battery + cartridge combination is breath actuated, so all you will need to do is inhale once you have screwed on your Timeless Vapes cartridge to the battery. You will know that it’s working when the light on the end of the pen is illuminated and you inhale vapor.
How long does the cartridge last?
That depends entirely on usage. You will know the cartridge is empty when the flavor runs out and there is no more vapor when you inhale.
Are there pesticides or additives?
No, we do not use any pesticides when creating our products. There is no PG, PEG, VG, MCT or Vitamin E Acetate in our cartridges, ever. Our cartridges only contain cannabinoids and terpenes, no fillers, additives, or cutting agents, etc.
Can I purchase cartridges directly from you?
No, we do not offer any direct to patient sales of our medicated products. All purchases of medicated or recreational items must be done through licensed dispensaries. You can find an interactive map of all our dispensary locations on the store locator page.
I don’t see a new or specific flavor at my dispensary! How can I get a specific flavor?
Ask your favorite dispensary to order the flavor that you want! They won’t know you’re looking for it if you don’t ask them.
Do you have an event calendar of what specials are going on?
Sign up for our newsletter to stay in the loop on all things Timeless. We send them out weekly so you know where to find us and all our great deals!
What happens if my battery isn’t working?
First, make sure you’re using a Timeless Vapes Cartridge with your Timeless Vapes battery. It’s also important to determine whether the issue lies with the battery or the cartridge.
To test the battery:
– Inhale through the open end of the battery (without a cartridge attached).
– If the light illuminates, the battery is functioning properly.
If the issue appears to be with the cartridge, try these troubleshooting steps to clear a potential clog:
– Clean the contact point (where the cartridge connects to the battery) using a cotton swab and a small amount of rubbing alcohol.
– Warm the cartridge in your hand to help loosen any oil that may be clogging the airflow.
– Gently blow through the screw terminal to help clear any blockage in the cartridge.
If the battery still isn’t working and it’s less than 90 days old, you can return it—along with the USB charger and proof of purchase—to the place where it was originally purchased.
– If it was purchased at a dispensary, please reach out to them directly. All licensed dispensary partners are expected to handle returns on our behalf. If you have any trouble, contact us and we’ll work with the dispensary to resolve the issue.
– If you purchased your battery through the Always Timeless website, please contact us directly for support.
How often should I charge my battery?
It depends on how often you use your Timeless Vape. Try not to let the battery run all the way down to a zero charge. As soon as it starts blinking, we recommend charging your Timeless Vapes battery as soon as possible. It should take less than two hours for the battery to fully charge. We do not recommend leaving the battery on the charger overnight as that can deplete the battery.
Can I use my Timeless Vapes cartridge with a non-Timeless battery?
We do not recommend using other batteries besides a Timeless Vapes battery with our Timeless Vapes cartridges. Our batteries are specially designed to function at the optimal temperature for our Timeless Vape cartridges. Other batteries may be at too high of a voltage for the Timeless Vape cartridge and may cause the hardware to malfunction.
If you choose to use your Timeless Vapes cartridge with another battery, we cannot guarantee that the cartridge will be able to be replaced if damaged.
Can I use my Timeless Vapes cartridge with any Timeless battery?
You can pair a Timeless battery with any Timeless cartridge and use it to vape. However, if you pair a half gram battery with a full gram cartridge, or vice versa, the cartridge and battery will not properly fit into your flip case. To fit everything perfectly into the flip case, we recommend pairing a Timeless half gram battery with a half gram cartridge, or a Timeless one gram battery with a one gram cartridge.
How do I know if the battery needs charging?
You will know that the battery needs charging when the light on the end blinks and there is little to no vapor when inhaled.